Yesterday, I wrote about an experience with a shop, which was not very pleasant. Yes I go to shops almost every day and sometimes things don’t go as good as I expect.
I received several feedback that you had good shopping experiences in Japan. Generally, shop employees in Japan are well trained and make people feel welcomed. What do you think?
So today I want to write good experiences!
It was Lancome.
As you may be aware, Lancome is not a place I often go to. There are rarely Japan-limited products, and people don’t ask me to buy, relative to Dior, for instance. Yet I sometimes go to Lancome, and the closest one is located in Shibuya.
This time, a limited lipstick of Lancome was out of stock in all shops I called. So I called the customer center, which only suggested me to call each shop, which I have done. I almost gave up on getting it, but I wanted to ask the one in Shibuya one more time though I did not expect much.
The shop manager was there, and she made the other client wait and checked if there was the stock anywhere on the computer. She found 5 shops that had the stock. As people were waiting, I told her that it was more than enough, and I was going away with those telephone numbers. But she insisted on calling shops. After she called three shops, and I felt guity with making other people wait, and I asked her to stop calling, and I left there.
She gave me two numbers. After I got back to the office, I called one shop in Yamanashi, west of Tokyo, and luckily they had one ! Well, the cutomer center said they had no idea, and Isetan said all shops had no stock….
Next day, I went there to thank her though she did not seem to think it was a big deal.
Being a nice shop is to give a customer one more extra service than expected, I thought)
Thank you for reading again, and I will write tomorrow about some cultural aspects of Japan.