Have you visited Japan before? If so, I hope you had a good time and you visit here again )
This is a story of an Irish writer who came to Japan for Rugby World Cup.
Ireland lost to New Zealand and he was going home next day.
Sadly, he lost his cell phone. He left it at taxi.
He had a receipt so the front desk kindly called the taxi company and the taxi company kept it.
He arrived there with a good surprise. The taxi company not only kept it but also fully charged his cell phone. The taxi company thought he would need it directly the phone was returned.
He said, “If you lose your cell phone, Japan is a good country to do so.”
He also wrote:
There are some troubles if you leave a tip at room. Some hotels send the money back to a home country. (In Japan no tip is necessary)
We call it ‘Omotenashi’ (おもてなし）
Hotel, restaurants … employees are trained to give more service than expected.
Omotenashi is critical.
Japan doesn’t have natural resources,
Japan lives on trades, buy materials and sell complete goods. They need to survive on good qualities of goods and services.
Travel industry is important too, therefore, good service is critical.
Well, I say this, though.
Japanese consumers are spoiled and take it for granted that good services are given. It is tough for shop employees. Sometimes stressful, I imagine.
So what I do is try shopping in a way that I give a shop as little stress as possible.
And I ask questions on how Japanese consumers are like.
They select words, but yeah… some consumers give them stress, I can tell) Foreign consumers are more welcomed, I can feel it.
thank you for reading!