I received a call from Hakuhodo.
I had an order of 4 x G5558, and one of them was not made as it should have been. There is the Hakuhodo Standard which they need to follow, and they have the quality-check division.
But the right one was sharper than the others, and the shop kindly called me to inform that it would be returned to the factory and the delivery would be one week late.
Their explanation is that a brush is made by hand, and it is inevitable that not all brushes are exactly the same.
I have been to Koyudo, Chikuhodo and Houkodo to tour the factories, and saw the process by hand, but I have never been to Hakuhodo.
I heard that they did not provide a tour.
I was guessing they achieved their own standardization processes, which might be a secret.
Otherwise, they could not make so many brushes every day.
Takeda said the same, but they claim to be a family-company with a small operation and it makes sense.
Well, a shop explained to me that brushes were different from each other but the difference should be small.
And that right one will be returned.
By the way, I worked for Canon, which makes cameras and copiers, etc.
I had training at a camera factory and participated in the manufacturing line.
The processes were strictly managed, and my part was rejected at first, LOL.
That is the beauty of Japanese manufacturing, represented by Toyota Kaizen.
Each Kaizen proposal is paid, 500 yen, I recall, and better ones get paid more.
It was every day when I wrote several Kaizen proposals for the 500 yen.
Valuable bonus for the first year employee, right?
Thank for your reading,